Refund policy

Refund Policy

Because our products are perishable food items, we cannot accept returns or offer refunds if you simply change your mind, do not like the taste, or ordered by mistake. All sales of chocolate products are final.

Nothing in this policy excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law.

Hot Weather Delivery

During warm weather we may hold dispatch until the coolest days of the week, use temperature-controlled couriers, or contact you to arrange a suitable delivery day. In some cases we may not be able to deliver to particularly hot or remote locations, and we will contact you to arrange a refund instead.

Damaged or Faulty Items

Your satisfaction is our top priority. Under the Australian Consumer Law, you are entitled to a remedy for goods that are damaged, faulty or not as described.

If any part of your order arrives damaged, melted, or defective, please contact us within 48 hours of delivery so we can resolve it quickly. This does not limit or affect your rights under the Australian Consumer Law.

To report an issue:
- Fill out the contact form on our website.
- Provide your order number and a brief description of the damage.

Once you submit the form, we will get in touch to request photos of the damaged item and packaging. After assessing the issue, we will happily arrange for a replacement of the specific damaged item(s) to be shipped out to you at no extra cost, or issue a partial or full refund depending on the case.

Refunds

We process refunds within 5 business days of approving your claim. Refunds are issued to the original payment method. We do not charge restocking or handling fees. Depending on your bank or card provider, it may take a further 3–5 business days for the amount to appear on your statement.

Where a remedy is required under the Australian Consumer Law, we cover all costs of returning the item and of sending a replacement. Because our products are perishable, we do not ask you to ship damaged goods back — photos are sufficient.

Cancellations

Orders cannot be cancelled or amended once they have been dispatched from our Sydney facility.

If you have any questions about your order, please use the contact form on our website. Postal address: PO BOX 102, Kirrawee NSW 2232, Australia.